ESSENTIAL FUNCTIONS主要职责：

-Welcomegreet guests, greet them by namefamiliarize them with their preferences

欢迎并问候客人，称呼他们的名字并熟悉他们的喜好

- Familiar with operating system, such as billing system, reservation systemMAHA APP

熟练的使用操作系统，例如入账系统，预定系统，缦缦APP以及其他工作系统

-Be familiar with the booking process of space functions, detailsprices of service menus, liaise with the membership manager to update the usagebenefits of the black gold card usageinterests for owners

熟知空间功能的预定流程，以及A La Cart服务菜单的明细及价格；与会籍经理保持密切联系，实时为住户更新黑金卡的使用及权益

-Assist guests to check in in an efficient manner, ensuring that all information transmitted is completeaccurate; Assist project sales manager to proceed the unit handover process to our homeowners by presenting the welcome gift box including keys, service guide, warrantee, unit guidebook, utility registration documents, etc.

以高效的方式协助客人办理入住，确保传递的所有信息是完整和准确的；协助销售经理完成房间的交接手续，完成欢迎礼物、房间钥匙、服务手册、保修册、楼书、注册文件等

-Deal with guests daily reportscomplains, activelyeffectively follow upclose; Work closely with relevant departments to maintain the guest experience

处理客户的日常报修及投诉，积极有效的跟进与闭环；与相关部门友好协作，维持住户的居住体验

-Arrangeupdate newspapers in public areas, assist guests to order other magazinesnewspapers (if necessary)

公共区域报纸的更新与摆放，协助住户预定其他的报纸及杂志（如需）

-Charge collectionregistration, billing (if necessary); Including but not limited to assessment fee, heating fee, maintenance & cleaning fee, etc. (We will continue to improve the fee listcollection process according to the actual operation situation in the future)

费用的收取及登记、开票（如需）；包括但不限于物业费，取暖费，维修费，清洁费 等。（未来根据实际运营情况将不断完善费用列表及收取流程）

-Prepareparticipate in the festival activities, know the contentprocess of the activities,send invitations to residents

节庆活动的前期准备与参与，悉知活动内容及流程，并向住户发送邀请

-Adapt to shift changesother reasonable work requirements from operations as required by operations

根据运营的需要，适应班次的调整、随着运营所产生的其他合理的工作要求