1.  Enrol guests in Marriott Rewards programme.

争取每位客人能够成为MARRIOTT 集团的会员。

2.   Provide information about the hotelthe surrounding community.

准确的提供近期社会公共活动及本酒店的信息。

3.   Keeping Executive LoungeLibrary in tip top conditionmaintain cleanliness round the clock.

每时每刻维护和保持行政酒廊及图书馆整洁，优雅，舒适的环境。

4.   Update guest profile in Fidelio when necessary especially when guests’ personal preferences mentioned over conversation.

及时更新客人的资料，特别对有特殊要求的客人，一定要在电脑里准确的输入客人的新资料确保其时效性。

5.   Check the newspapersmagazines are updated. Read log book, follow up fileensure everything in order.

及时更新报纸和杂志，做好交接班工作。

6.  Ensure all follow-ups are promptlyaccurate:

a)    Providing Business Centre Services;

b)    Concierge Services;

c)     Room request/amenities arrangements;

d)    Future reservationsother related matters.

确保提供给客人以下服务项目：

a)  提供商务中心的服务项目；

b)  提供礼宾部的服务项目；

c)   确保客人的房间设施设备满足客人的要求；

d)   确认将来的预定和相关信息。

7. Ensure that all guests receive their faxes, messagesparcels upon arrival if it is handed over by Concierge agent.

 所有的传真，信息，包裹，确保礼宾部在客人入住时及时地送给客人。

8. Monitoringconfirming time of departure with all due out guestsprepare for guest checking out at the Executive Lounge.

 在客人退房当天，与客人确认离店时间并准备好客人的账单

 9. Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cashcredit cardsselling of gift voucher.

认真做好每日前台工作，如：收费，外汇兑换，现金结账，信用卡结账及使用兑换券结账

10. Preparation for breakfastcocktails dailyensure food qualityservice is maintained at the best for total guest satisfaction.

准备每日的早餐和晚间鸡尾酒会，确保食物及服务的质量，做到让所有客人都满意而归

 11. Check your station, prior to opening, for cleanliness of tableschairs, proper set-up of saltpepper, sugar, flowers, lamp, clean cutleryglassware.

检查工作台，做开档前的准备工作，清理桌椅，正确摆放盐，胡椒瓶，糖缸，花瓶，灯饰等，清洁餐具和玻璃器皿。

12. Develop a complete knowledge of menu items, their garnish, contentspreparation methods. Be ready to answer any guest questions about the menu in a positiveconcise way. Know the use records.

熟练掌握菜单上各种菜的菜样，菜系及烧法。积极熟练回答客人有可能会提出的任何疑问，熟记客人的点菜喜好。

13. Develop a good knowledge of beverages, liquors,wine service.

充分掌握饮料知识，包括软饮，酒精饮料及红酒白酒的各项知识。

14. Pick uppresent foodbeverages according to standard service procedures. Properly bus the table throughout the meal. Dirty dishessilverware should be cleared, except sugarappropriate silverwarebeverage glasses that are not empty, keeping proper posturebeing personable, but limiting conversation.

按照标准服务程序传菜上菜，在客人用餐过程中及时清理更换餐盘，及时为客人的饮料续杯，保持正确的站姿，适当的和客人进行服务个性化的沟通。

15. Warmly greet every guest with smile, address guest by nametake down    the record for reference.

热情的问候每一位客人，尽可能称呼客人的名字，记下客人的名字和桌号以便时后查阅。

16. Cleanreset the table according to standard proceduress.

客人离开后，标准的清理并重新摆设餐具。

17. Do foodbeverage inventory dailyupdate the filing document at the same time.

每日计算食物及饮料的消费量，更新系统纪录。

18.  Studyfollow the Associate’s Training Manual.

学习并实践员工培训计划。

19.  Any other duties as may be assigned from time to time.

其他职责将被及时更新。