岗位职责

Job Description

1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。

Ensure their costumes, makeup, hair neat etc. all meet the requirements.

2.查看交班记录，了解上一班的移交事项，并负责处理。

See the logbook, understand a ban on the transfer of matters,is responsible for processing.

3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。

Familiar with reservation informationunderstanding of customers, especially to remember the names of guestsregulars in the future,understand all hotel activities.

4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。

Familiar with the hotel room sales policies, guests always sell rooms,strive for the best economic benefits.

5.熟练总台各项专业业务和技能，搞好对客服务。

Skilled in all professional servicesskills, to do a good job of customer service.

岗位要求

Job Requirements

1.大专以上文化程度，懂得英语。

College degreeabove, good command of english.

2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、销售意识和责任感。

Cheerful personality, flexible mind, work dependably, with a strong sense of service, marketing awarenesssense of responsibility.

3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

Familiar with hotel guest policies, facilities, equipmentservices, as well as the overall work levelstandard.

4.相貌端正，身体健康。

Good looksgood health.